Why did you cancel my order?

Modified on Mon, 12 Aug at 9:27 PM

We will cancel your order if there are insufficient details to process it, after making several attempts to obtain the necessary information. Here are some common reason leads to the cancellation:

1. Missing order values when the order is placed:

When order are placed, our system will scan them and alert those orders with incomplete customization. It can be missing design, size, shipping address and so on. There will be 2 attempts to contact our customer to get the information via email. If there is no response, the order will be canceled and a refund will be processed also.

2. No further confirmation for modify request:

We usually receive emails from customers requesting to modify an order with unclear details. After 3 attempts to follow up without a confirmation, we will cancel the order.

To avoid this from happening, please kindly check all the details carefully before processing the order. In the first date after you placed the order, please pay attention to your email inbox for any further contact from us.

Regards,