Why has my order not arrived within the prescribed time frame?

Modified on Tue, 13 Aug at 1:26 AM

Hi, please rest assured that most packages arrive on schedule. However, we understand that there can be occasional instances where a delay in delivery time is unavoidable. We have listed down some common reasons why your package could be delayed for days:



What to do? 


  • Check Tracking Information frequently: Please carefully follow up the provided tracking to notice any abnormal issues as soon as possible. Can't find your tracking details >> How can I track my order?

  • Contact Us: Reach out to our customer support via contact form for more instructions. 

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article