We understand your worry while waiting for your package. It is common that your shipment delays in updating tracking information in a few days but they are still being routed to your destination. This will happen frequently in peak shipping periods or when unforeseen circumstances like weather incidents, customs clearance, or carrier backlogs.
1. If you just placed your order, tracking information will be displayed after your order starts being shipped. You might also refer to this article: My tracking number doesn’t work.
2. If your order was in transit before and stopped for 3-5 days, please wait for the next 48-96 hours for more status. Here are some possibilities for this lack of updating:
The package is in transit between two facilities: During extreme weather or high season (especially holidays), the transit between one facility to another may extend and make the total shipping time longer.
Your package is being hold at customs: When your order arrives at your nation and the tracking has no further updates, it may simply be held in custom.
The local carrier has no tracking system: Some smaller or rural post offices don't have a tracking system available or don't input the data on the packages they handle or receive.
Your package may be lost
3. In case your order is stuck for 10-15 days with no updates, please email us via the Contact Us button so that the problem can be sorted out as quickly as possible.
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