The tracking shows my order was returned.

Modified on Tue, 13 Aug at 1:08 AM

There are usually 2 common reasons that your package is returned: 


1. Your shipping address is incorrect/insufficient. Please contact the nearest local post to check if it is still being held in there. If not, a small reshipping fees will be applicable to resend your package to your correct address.


2. Another reason is that you were not able to collect your package when it was out for delivery, your package would be kept at the local post office for a period of time for pickup before they send it back to the sender. If you are not able to collect your package in time, we are willing to send you a replacement. 


If the second package cannot reach you, we are sorry that there won't be anything else we can do to help.


Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article